Privacy Policy

This policy explains how R&D Life Safety Systems LLC(“R&D,” “we,” “us”) collects, uses, and protects information — both when you work with us as a customer and when you use this website.

Information we collect

When you contact us, request service, or become a customer, we may collect:

• Name and company or organization
• Phone number and email address
• Business or service address and site details
• Service-related information you provide (system details, issue descriptions, uploaded documents)
• Communications with us, including SMS messages where you have opted in

How we use it

• Providing fire alarm and life-safety services
• Scheduling appointments and sending service notifications
• Billing and account management
• Customer support and responding to your requests
• Meeting legal and regulatory obligations

We do not use your information for unrelated marketing without your consent.

Text messages

If you have agreed to receive SMS messages from us (for example, appointment and service notifications), you can opt out at any time by replying STOP.

What we don’t do

• We do not sell or rent your personal information.
• We share information only as needed to deliver services (for example, with a central monitoring station), to comply with law, or with trusted service providers bound by confidentiality obligations.
• Our services are not directed to minors.

Website measurement

This website uses privacy-conscious, first-party measurement to understand which pages are useful: page views, clicks on our calls-to-action, and anonymous technical signals such as page performance. This measurement uses a random identifier, does not use your name or contact details, and never includes the content of forms you submit. We do not fingerprint devices, and we do not store complete IP addresses with analytics data.

Optional analytics (Google Analytics) runs only if you accept it in the cookie banner. If you decline, optional tags never load and our first-party measurement drops its identifiers entirely. You can change your choice by clearing this site’s cookies.

Forms and uploads

Information you submit through our forms is stored in our secured systems, used to respond to your request, and retained only as long as business and legal needs require. Uploaded files are stored outside public web access and are visible only to authorized staff.

Retention and your choices

We keep information only as long as needed for the purposes above or as law requires. You may request access to or correction of your information, or ask to be removed from communications, by contacting us.

Contact

R&D Life Safety Systems LLC
Email: info@rdlifesafety.com
Phone: 617-207-2777